Effective Date: 03-02-2025
Welcome to BuySurgicalInstruments.com.au. We take pride in delivering high-quality surgical instruments efficiently and reliably. Please review our Shipping and Refund Policy carefully.
Shipping Policy
As a wholesale supplier, we do not process orders directly through the website. Customers must contact us to discuss product customization, quantity, and pricing. Once all details are finalized, we will provide an estimated shipping time and cost. We partner with reputable courier services to ensure reliable delivery. Shipping times vary based on order details and will be communicated after confirmation. Standard shipping within Australia depends on the specifics of the order, while express shipping is available upon request. International shipping times vary based on the destination. Tracking details will be provided via email once the order is dispatched.
Shipping charges depend on order size, weight, and destination. Costs will be communicated upon order confirmation, and free shipping may be available for bulk orders upon discussion. For international shipments, customers are responsible for customs duties, taxes, or any additional fees imposed by local authorities. We recommend checking with local customs offices before placing an order. If an order is delayed beyond the estimated delivery time, customers should contact us at info@buysurgicalinstruments.com.au so we can assist in tracking the package and resolving any issues.
Refund & Return Policy
We accept returns only if the item is unused, unopened, and in its original packaging. Return requests must be made within seven days of delivery. Custom or personalized orders are non-refundable unless they are defective. To initiate a return, customers must email info@buysurgicalinstruments.com.au with the order number, reason for the return, and photos of the item if it is damaged or defective. Once approved, return shipping instructions will be provided.
Refunds are processed within five to seven business days after we receive the returned item. Refunds will be issued via the original payment method, and shipping fees are non-refundable. If a customer receives a damaged, defective, or incorrect item, they must contact us within 48 hours of delivery, and we will offer a replacement or refund at no additional cost. For hygiene and safety reasons, opened or used surgical instruments, custom-made or engraved items, and clearance or final sale products cannot be returned.
Contact Us
For any inquiries regarding shipping or refunds, please reach out to us. Our team is available to assist you with your order and ensure a smooth transaction. You can contact Buy Surgical Instruments via email at info@buysurgicalinstruments.com.au or visit us at 21 Pelham Crescent, Wyndham Vale, VIC 3024, Australia. We strive to provide the best customer experience and appreciate your trust in our products.